Frequently Asked Questions
tebaj FAQ — All Your Questions Answered
From opening an account to claiming bonuses, making bKash deposits, cricket betting and responsible gaming — find detailed answers to all your questions about tebaj right here.
tebaj is a safe and trusted online gaming platform for players in Bangladesh. We know that new members have many questions — how to register, how to deposit with bKash or Nagad, when to expect the welcome bonus, how to place a bet on a BPL match, or how quickly withdrawals are processed. Below you will find answers to more than 20 questions organized into five categories. If you cannot find your question here, contact our 24/7 live chat support — we are always ready to help.
Account
Account and Registration
Questions and answers about opening a tebaj account, logging in and personal information.
Opening an account at tebaj is very simple. Go to the tebaj Login page and fill in the registration form with your name, mobile number, password and date of birth. Once you have filled in all the details correctly, submit the form. Your account will be active within a few minutes and you can start playing right away. You must be 21 years of age or older at the time of registration.
No. Under tebaj's rules, each person may open only one account. If you attempt to create multiple accounts using the same mobile number, the same device or the same payment method, all accounts may be suspended and any balance held may be forfeited. If you run into a problem, contact our live chat support directly.
Click the "Forgot your password?" option on the tebaj Login page. Enter your registered mobile number and an OTP will be sent to you. Use that code to set a new password. If you have trouble with this process, contact our 24/7 live chat support and we will resolve it quickly.
tebaj runs a verification process to ensure a secure platform. You may be asked to provide a photo of your National ID (NID) or passport and to confirm your bKash or Nagad number. Once verification is complete, withdrawals are processed faster and your account security is improved. Speak to us on live chat for more details.
Yes. tebaj is fully mobile-friendly. It can be used easily from any Android or iOS browser — no separate app download is needed. The site automatically adjusts to fit a mobile screen, so live betting, slots and live casino all run smoothly.
Payment
Deposits and Withdrawals
Questions and answers about transactions with bKash, Nagad, Rocket and Upay, processing times and minimum amounts.
A bKash deposit to tebaj generally appears in your account within a few minutes of being made. Nagad, Rocket and Upay work at the same speed. If there is a delay for any reason, contact live chat with your payment reference number and our support team will resolve it quickly.
The minimum deposit at tebaj is ৳300 (for all payment methods). The minimum withdrawal is ৳500. These limits apply equally for bKash, Nagad, Rocket and Upay. No additional fees are charged on deposits or withdrawals.
tebaj generally completes withdrawals within 1 hour. If your account is verified and the wagering requirements on any bonus have been met, the process is even faster. To get the fastest speed, keep your NID and payment details accurate.
tebaj currently supports four payment methods: bKash, Nagad, Rocket and Upay. Both deposits and withdrawals can be made with all of these methods. Credit/debit card or bank transfer transactions are not available at this time. If new methods are added in the future, they will be announced on the site.
tebaj itself does not charge any fee on deposits or withdrawals. However, your mobile financial service (bKash, Nagad, etc.) may deduct its own transfer charge — that is governed by the policy of the relevant service. tebaj is not responsible for that charge.
Games
Games and How to Play
Questions and answers about cricket betting, slots, live casino and fair play.
Go to the tebaj cricket section and choose any live or upcoming match, including BPL (Bangladesh Premier League). You can bet on match winner, toss, top run scorer and many other markets. Enter your stake amount and confirm. In live betting, odds change every moment, so make your decision quickly.
RTP (Return to Player) is the average percentage of wagers returned to players over the long term in a game. For example, if the RTP is 96%, that theoretically means an average of ৳96 may be returned for every ৳100 wagered — however, this is a long-term average and will vary from session to session. All slots at tebaj are run on RNG (Random Number Generator) technology to ensure fair play.
In the live section of tebaj Casino you can play games run by real dealers — such as Baccarat, Roulette, Teen Patti and much more. Games are streamed live from studios of top providers including Evolution Gaming and Ezugi. You can also chat with the dealer. With a good internet connection you can enjoy the live casino on mobile too.
Yes. All slots and casino games at tebaj run on software from licensed providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, etc.) that use RNG technology. This means every result is completely random and no one can manipulate the outcome. The platform is secured with SSL encryption.
Aviator is a crash game by Spribe. A plane takes off and the multiplier keeps rising — you can cash out at any time. If you cash out before the plane crashes, you win your stake multiplied by the multiplier at that point; if the plane crashes before you cash out, you lose your entire stake. Timing your decision is the core strategy of this game.
Bonuses
Bonuses and Promotions
Details on the welcome bonus, wagering requirements, cashback and the VIP program.
tebaj offers new members a 150% bonus up to ৳20,000 on their first deposit. Open an account, deposit a minimum of ৳300 for the first time, and the bonus will be added to your account automatically. Example: deposit ৳5,000 and you'll receive an extra ৳7,500 bonus, giving you a total of ৳12,500 to start playing.
Wagering requirement means you need to place bets a set number of times before withdrawing bonus funds. At tebaj the wagering is only 10x — one of the lowest in the industry. Example: if you receive a ৳5,000 bonus, you can withdraw once you have placed a total of ৳50,000 in bets. Bets on any game count toward the requirement; you can track your progress in your account dashboard.
The tebaj VIP program has 5 levels: Bronze → Silver → Gold → Platinum → Diamond. By playing and betting regularly you can gradually move up to higher levels. Weekly cashback increases at each level — starting at 0.2% at Bronze and going up to 1.2% at Diamond. Higher levels also come with a personal account manager and special offers.
Weekly cashback is calculated at the end of each week and added to your account at the start of the following week. Depending on your VIP level, cashback ranges from 0.2% to 1.2% from Bronze to Diamond. There are no additional wagering requirements on cashback — it can be withdrawn directly.
Yes, the welcome bonus can be used on any game at tebaj — cricket betting, slots and live casino all included. However, certain promotional offers may have restrictions to specific games — these will be stated in the terms and conditions of that offer. Ask us on live chat for more details.
Security
Security & Responsible Gaming
Questions and answers about age restrictions, self-exclusion, data protection, and support.
tebaj is for individuals aged 21 and above only. You will need to provide your date of birth when opening an account and may be required to verify your identity with an ID document if needed. If an underage account is identified, it will be closed immediately and any deposited funds will not be returned.
Yes. tebaj uses SSL (Secure Socket Layer) encryption technology, which keeps all your information encrypted. Your personal data is not shared with any third parties (except where required by law). Read our detailed privacy policy.
tebaj takes responsible gaming very seriously. If you feel that gaming is getting out of control, contact us via live chat — we will help you set a deposit limit on your account or take a temporary break. Visit our responsible gaming page to learn more.
Yes. At any time you can contact us via live chat or email ([email protected]) to request that your account be deactivated for a set period — from 1 week up to permanently. The request will take effect immediately. This is part of our responsible gaming policy.
The tebaj support team is available in Bengali seven days a week, twenty-four hours a day (24/7). For the fastest help, use the live chat on the site — you will usually get a response within a few minutes. You can also contact us by email: [email protected]. There is no phone or WhatsApp number.
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