tebaj Privacy Policy

1Scope of Data Collection

When registering on the tebaj platform and using our services, we may collect the following types of information:

1.1 Identity Information

• Full name and date of birth
• Email address
• National ID card or passport number (for identity verification)
• Current address

1.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal records

1.3 Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Browsing behavior and gaming activity on the platform

1.4 Communication Information

• Records of your conversations with us via live chat or email
• Support requests and complaint details

2Purpose of Data Collection

We collect and use your information only for specific and legitimate purposes. These purposes are:

2.1 Account Management and Verification

Your information is used to confirm your identity and keep your account secure. Verifying each user's identity is an essential part of delivering our services properly.

2.2 Financial Transaction Processing

Your financial information is used to process deposit and withdrawal requests and to prevent financial fraud. All transactions are completed securely, with a minimum deposit of ৳300 and a minimum withdrawal of ৳500.

2.3 Service Quality Improvement

Technical information is used to improve your experience, fix technical issues, and add new features.

2.4 Ensuring Responsible Gaming

Monitoring your gaming behavior to identify potential issues and support the promotion of responsible gaming.

2.5 Fulfilling Legal Obligations

Information is stored and processed as required to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

3Sharing Information with Third Parties

tebaj does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Payment Processing Partners

Payment service providers such as bKash, Nagad, Rocket, and Upay will receive only the minimum information necessary to complete transactions. These third parties have their own privacy policies and handle information in accordance with those policies.

3.2 Legal Authorities

Information may be provided to relevant authorities as part of a legal order, investigation, or judicial process.

3.3 Technology Service Providers

Technology partners who assist in operating the platform may access only the information necessary to provide their services. They are contractually bound to comply with our privacy standards.

4Data Security Measures

To keep your information secure, tebaj uses industry-standard technology and practices:

4.1 Encryption Technology

All data transmissions are secured using SSL (Secure Sockets Layer) encryption. This technology ensures that your information remains unreadable to third parties.

4.2 Access Controls

Only authorized personnel may view your information, and only to a limited extent for specific purposes. Every access is logged and regularly audited.

4.3 Secure Server Infrastructure

Our servers are protected by high-grade firewalls and intrusion detection systems. Security standards are maintained through regular security audits and updates.

4.4 Password Protection

Your password is never stored directly — it is kept only as an encrypted hash. We recommend using a strong and unique password to protect your own information.

5Cookie Policy

The tebaj website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for the platform's core functionality. Keeping your login session active, security verification, and saving preferences all depend on essential cookies.

5.2 Performance Cookies

These cookies help us understand which parts of the platform are used most and where there is room for improvement. The information collected remains anonymous.

5.3 Cookie Controls

You can disable cookies through your browser settings. However, doing so may limit some functionality of the platform.

6Data Retention Period

We retain your information only for as long as necessary:

• For active accounts, information is kept for the entire period the account remains open.
• After an account is closed, certain information may be retained for a specified period in accordance with legal obligations.
• Financial transaction records are kept for the period required by applicable law.
• Once the retention period ends, the information is securely deleted or anonymized.

7Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you may request a correction. We will make the correction as soon as possible.

7.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, if legal obligations exist, we may be required to retain some information.

7.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted. We will limit the use of your information while that request is under review.

To exercise these rights, contact our support team at [email protected] or through 24/7 live chat.

8Privacy of Minors

The tebaj platform is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we are informed that a minor's information is present in an account, we will immediately suspend that account and delete the relevant information.

If you believe a minor is using our platform, please notify us immediately so we can take the necessary steps.

9International Data Transfers

In some cases, your information may be stored or processed outside Bangladesh as required to provide our services. In such cases, we ensure that:

• Adequate data protection measures are in place in the destination country.
• Appropriate agreements and safeguards have been put in place for the data transfer.
• The receiving party is bound to comply with the standards of this policy.

10Policy Changes

tebaj reserves the right to update this privacy policy at any time. If an important change is made, we will:

• Show a new "Last Updated" date on this page.
• If the change is significant, you will be notified by email.
• Continued use of the platform after an update will be considered acceptance of the new policy.

We recommend that you review this page regularly to stay informed about the latest policy.

11Third-Party Links

Our platform may contain links to third-party websites. Clicking these links will take you into a different environment outside of tebaj's control. tebaj is not responsible for the privacy practices of these third-party sites. We recommend that you read their own privacy policies before visiting those sites.

12Your Responsibility for Account Security

You also play an important role in protecting your information. We ask you to:

• Never share your password with anyone.
• Change your password regularly and use a strong password.
• Avoid logging into your account on public Wi-Fi networks.
• Notify us immediately if you suspect any unauthorized activity.
• Always log out after your session to end it after logging in.

If you notice any suspicious activity, contact us immediately at [email protected] or use 24/7 live chat.